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作者: NYTALK管理者 点击:504 难度:中级
     In speaking with hundreds of executives and senior leaders over the past twenty years, certain phrases consistently come up as career-limiting phrases that jeopardize
  ones professional image and potential for promotion. To the speaker they may seem like harmless words, however, to the listener they reveal a more critical issue: In a workplace where employers must be cutting-edge, competitive, and cost-effective, employees who use these phrases will likely be replaced with those who convey a more positive attitude, collaborative spirit, proactive behavior and professional demeanor. Here are 13 phrases that should be banned from the office:
   1. Its not fair。”
  She got a raise, you didnt. He was recognized, you werent. Some people have food to eat while others starves. Injustices happen on the job and in the world every day. Whether its a troubling issue at work or a serious problem for the planet, the point in avoiding this phrase is to be proactive about the issues versus complaining, or worse, passively whining. Instead, document the facts, build a case, and present an intelligent argument to the person or group who can help you
  2. Thats not my problem,” “Thats not my job, or I dont get paid enough for this。”
  If you asked someone for help, and the person replied with one of the above phrases, how would you feel? As importantly, what would it say about him or her? Regardless of how inconvenient or inappropriate a request may be, it is likely important to the other person or they would not have asked. Therefore, as a contributing member of the team, a top priority is to care about the success of others (or at least act as though you do). An unconcerned, detached and self-serving attitude quickly limits career advancement
     This doesnt mean you have to say yes; it does mean you need to be articulate
  and thoughtful when saying no. For example, if your boss issues an unreasonable request, rather than saying, youve got to be kidding me. I dont get paid enough for this, instead say, Ill be glad to help. Given my current tasks of A, B, and C, which one of these shall I place on hold while I work on this new assignment? This clearly communicates teamwork and helpfulness, while reminding your boss of your current work load and the need to set realistic expectations
  3. I think…”
  Which of these two statements sounds more authoritative?: I think our company might be a good partner for you。” Or, I believe…” “I know…” or I am confident that our company will be a good partner for you。”
  There is a slight difference in the wording, however the conviction
  communicated to your customer is profound. You may have noticed, the first phrase contains two weak words, think and might. They risk making you sound unsure or insecure about the message. Conversely, the second sentence is assertive
  and certain. To convey a command of content and passion for your subject, substitute the word think with believe and replace might with will.
    4. No problem。”
  When someone thanks you, the courteous and polite reply is, Youre welcome。”
  The meaning implies that it was a pleasure for you to help the person, and that you receive their appreciation. Though the casual laid-back phrase, no problem may intend to communicate this, it falls short. It actually negates the persons appreciation and implies the situation could have been a problem under other circumstances. In business and social situations, if you want to be perceived as well-mannered and considerate, respond to thank you s with, Youre welcome
  5. Ill try。”
  Imagine its April 15th and you ask a friend to mail your tax returns before 5pm on his way to the post office. If he replies, Okay, Ill try, youll likely feel the need to mail them yourself. Why? Because that phrase implies the possibility of failure
  In your speech, especially with senior leaders, replace the word try with the word and intention of will. This seemingly small change speaks volumes
     6. Hes a jerk, or Shes lazy, or My job stinks, or I hate this company。”
  Nothing tanks a career faster than name-calling. Not only does it reveal juvenile school-yard immaturity, its language that is liable and fire-able
  Avoid making unkind, judgmental statements that will inevitably reflect poorly on you. If you have a genuine complaint about someone or something, communicate the issue with tact, consideration and neutrality
  7. But weve always done it that way。”
  The most effective leaders value innovation, creative thinking and problem solving skills in their employees. In one fell swoop, this phrase reveals you are the opposite: stuck in the past, inflexible, and closed-minded. Instead say, Wow, thats an interesting idea. How would that work? Or, Thats a different approach. Lets discuss the pros and cons.
     8. Thats impossible or Theres nothing I can do。”
  Really? Are you sure youve considered every single possible solution and the list is now exhausted? When you make the mistake of saying these negative phrases, your words convey a pessimistic, passive, even hopeless outlook. This approach is seldom valued in the workplace. Employers notice, recognize and promote a can-do attitude. Despite the glum circumstances, communicate through your words what you can contribute to the situation
  Instead, try something like, Ill be glad to check on it again,” “Lets discuss whats possible under these circumstances, or, What I can do is this。”
     9. You should have…” or You could have…”
  You probably wouldnt be thrilled
  if someone said: You should have told me about this sooner! Or, You could have tried a little harder。” Chances are, these fault-finding words inflict feelings of blame and finger-pointing. Ideally, the workplace fosters
  equality, collaboration and teamwork. Instead of making someone feel guilty (even if they are) take a more productive non-judgmental approach. Say, Next time, to ensure proper planning, please bring this to my attention immediately。” Or, In the future, I recommend…”
  10. You guys。”
  Reserve the phrase you guys for friendly casual conversations and avoid using it in business. Referring to a group of people as you guys is not only inaccurate if women are present, it is slang and lowers your level of professionalism. With fellow professionals such as your boss, co-workers and clients, substitute you guys with terms such as your organization or your team or simply you。”
  11. I may be wrong, but…” or This may be a silly idea, but…”
  These phrases are known as discounting. They diminish the impact of what follows and reduce your credibility. Remember that your spoken words reveal to the world how much value you place on yourself and your message. For this reason, eliminate any prefacing phrase that demeans the importance of who you are or lessens the significance of what you contribute
  Dont say, This may be a silly idea, but I was thinking that maybe we might conduct the quarterly meeting online instead, okay? Instead, assert your recommendation: To reduce travel costs and increase time efficiency, I recommend we conduct the quarterly meeting online。”
     12. Dont you think? or Okay?
  These phrases are commonly known as hedgingseeking validation through the use of overly cautious
  or non-committal words. If you truly are seeking approval or looking for validation, these phrases may well apply. However, if your goal is to communicate a confident commanding message and persuade people to see it your way, instead of hedging make your statement or recommendation with certainty
  Imagine an investment banker saying, This is a good way to invest your money, dont you think? Ill proceed, if thats okay with you。” Instead, youd probably want to hear something like: This strategy is a wise investment that provides long-term benefits. With your approval, Ill wire the money by 5pm today。”
  13. I dont have time for this right now, or Im too busy。”
  Even if these statements are true, no one wants to feel less important than something or someone else. To foster positive relations and convey empathy, say instead: Id be happy to discuss this with you after my morning meetings. May I stop by your office around 1pm?
  These are common phrases that might be difficult to eliminate completely from your everyday conversationsbut the trick is to gain awareness of the language youre using. As is often the case with bad habits, we are unconscious of the fact were saying career-limiting words and phrases